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Knowledgebase : How to use TheTigerHost.com Helpdesk
You can update your exisiting ticket simply by replying of that ticket email or by replying the concern ticket from support portal
You should not. Replying a ticket multiple times before a response is given on our end will lead your ticket to being at the bottom of the queue. This will eventually cause more delay.
To serve you better please keep 1 issue per ticket.
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